Overview

At our company, we strive to deliver high-quality products to all our customers. This policy outlines the terms and conditions regarding refunds and exchanges for our products.

General Refund Policy

Standard purchases are final and non-refundable. We do not offer refunds for change of mind, personal preference, or any reasons other than those specifically outlined in the exceptions below.

Exceptions-Quality Defects Only

Refunds or exchanges will be considered exclusively under the following circumstances:

Eligible Conditions

• Manufacturing Defects: Products with factory defects or quality issues present at the time of manufacture
• Shipping Damage: Items that arrive damaged, broken, or compromised due to transit/delivery issues
• Expired Products: Items delivered past their expiration date or with insufficient shelf life

Non-Eligible Conditions

• Change of mind or personal preference
• Normal wear and tear
• Damage caused by misuse or improper handling
• Products used beyond their intended purpose

Refund/Exchange Process

Step 1: Immediate Notification

• Contact our head office immediately upon discovering any defect, damage, or expiration issue
• Report within 24-48 hours of delivery for fastest processing
• Provide order details, photos of the defect/damage, and purchase information

Step 2: Product Return

• Return the complete product to our designated facility
• Products must be returned in original packaging where possible
• Include all accessories, documentation, and proof of purchase
• Return shipping may be arranged through our logistics team for verified cases

Step 3: Investigation & Verification

• Our quality control team will conduct a thorough examination
• Technical assessment will determine if the issue falls under our refund criteria
• Investigation timeline: 5-10 business days from receipt of returned product
• Additional documentation or information may be requested during this process

Step 4: Resolution

• If Verified: Refund or exchange will be processed within 7-14 business days
• If Not Verified: Product will be returned to customer with detailed explanation
• Customer will be notified of the decision via phone/email

Important Terms & Conditions

Processing Authority

• All refund and exchange requests must be processed exclusively through our head office
• Local distributors or sales representatives cannot authorize refunds
• Final decision rests with our head office management team

Payment Processing

• Our any integrated Third-party payment merchants are not responsible for refund processing

Liability Limitations

• Refunds are limited to the original purchase price of the product

Policy Updates

This refund policy may be updated periodically. Customers will be notified of any significant changes. The policy in effect at the time of purchase governs all transactions.